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How laposte.fr builds its strategy around the Voice of the Customer

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OTHER

How the Stade de France implemented a global customer-centric approach

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RETAIL

Customer knowledge strategy for products & services aligned with customer expectations

Use case

INSURANCE

How Amaguiz recovers 46% of abandoned quotes and leverages customer feedback in real time

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TRAVEL

How Oui-sncf reconnects with 1.3 million customers and improves its customer satisfaction and services

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E-COMMERCE

How OL obtains 85.5% post-purchase response rate to its surveys and enriches Salesforce CRM in real-time

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