Empower your teams with actionable real time insights right from Salesforce.
Seamlessly integrated with your favorite CRM and Marketing services
Native connectors
Reintegrate in real time into your CRM or marketing tools the data collected on the entire customer journey. Embrace a global vision of the customer and trigger marketing actions from your own tools!
Viavoo brings to MyFeelBack the capacity to read the customer's verbatim and understand its meaning.
Erdil converts customer messages collected via MyFeelBack into operational and strategic drivers.
Native connectors
Reintegrate in real time into your CRM or marketing tools the data collected on the entire customer journey. Embrace a global vision of the customer and trigger marketing actions from your own tools!
Webhooks
Use webhooks to send information about survey answers to the application of your choice. Leverage thousands of collected data to trigger specific actions in your daily tools. More information.
Insert or update a contact into a list.
Perform actions in your own software ecosystem, following an answer to one of your questions.
Webhooks
Use webhooks to send information about survey answers to the application of your choice. Leverage thousands of collected data to trigger specific actions in your daily tools. More information.
Update an existing contact in Zendesk Sell CRM.
Create a new ticket in Zendesk Support.
Create a new ticket in Freshdesk.
Secured FTP file transfer
Automate survey deployment by email using our secured FTP contact import. Schedule automatic exports of statistical reports and corresponding survey answers.
API v3.0
API
Connect your own tools (CRM, emailing solution...) to MyFeelBack! Our API allows you to use all the customer data collected directly in your own tools. More info.
We didn’t know about that loss of revenue prior to using MyFeelBack and collecting the reasons for non-purchase. Only a few weeks were enough to open our eyes on the need to reorganize our marketing strategy around MyFeelBack. It’s a huge win!
Louis Brunet
Founder, Ode a la Rose
MyFeelBack offers the possibility to make clients commit at the end of the survey and to turn client data collection into a business opportunity, in addition to have become our unique solution for measuring satisfaction.
Romain Villain
Digital Transformation and Partnerships, Amaguiz
Integrated at every step of the customer's journey, MyFeelBack allows our teams to react in real time and to enrich our CRM tools, in order to offer an ever more pleasant and efficient shopping experience!
Bertrand Desage
Head of Innovation & Digital, Wereldhave
We didn’t know about that loss of revenue prior to using MyFeelBack and collecting the reasons for non-purchase. Only a few weeks were enough to open our eyes on the need to reorganize our marketing strategy around MyFeelBack. It’s a huge win!
Louis Brunet
Founder, Ode a la Rose