Create your surveys using an intuitive interface
Build smart surveys quickly and easily in our intuitive editor. Boost response rates with questions that look and feel great on any device and customize the look of it with our easy-to-use styling tool.
Ask the right question, to the right person, at the right time
We mix existing data from your CRM with behavioral and contextual data to ask ultra-targeted questions that get you highly-qualified information and terrific response rates (75% on average).
Get the data you need. No matter what.
Whether it's via email, text message, on your website, or directly at checkout, you'll get the data you need. Just think of that missing information about your prospects and our platform will get it for you. One question, deployed everywhere.
Collect only the missing data from your CRM
The most powerful CRM is the one that has the best data in it. Smart surveys adapt based on the data you need, so you will always ask questions that get you actionable data.
Activate collected data into your daily tools
Feed your marketing stack with high-value data. Trigger actions when specific responses come in. Set alerts, create support tickets, send notifications, flag users, update leads....
Manage the customer experience in real-time
Build live dashboard and run reports for each of your departments, services, shops... Create your own custom indicators and drive the whole customer experience in your company.
Creation
- 20+ question types
- From basic to advanced questions types, we have what you need.
- Verbatims collection
- Use free field question types to capture feedback from customers.
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- Logic and branching
- Redirect respondents to specific questions and pages based on their answers.
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- Net Promoter Score
- Measure customer loyalty with the Net Promoter Score.
- Rating scales
- Bring some fun into your questions with stars and smileys.
- Multiple choice questions
- Checkboxes, dropdown lists, the choice is yours.
- Custom datamarts
- Import your own data to create dropdown lists unique to your business.
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- Templates library
- Use industry-proven survey templates that perform best, complete with smart scenarios and optimized deployments.
- Images list
- Increase response rates by adding a visual touch to your questions.
- Custom design
- Edit the look and feel of your survey with our easy-to-use design tool.
- Weights and categories
- Calculate respondent scores to create pass/fail quizzes or personality assessments.
Targeting
- Time spent on page
- Ask questions after x seconds spent on a specific page of your website.
- Page views
- Trigger surveys based on the pages visited by your users.
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- Missing data in your CRM
- Get super-specific customer data that lacks in your CRM.
- Referrer
- Ask questions to visitors coming from paid ads or competitors websites.
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- Exit intent
- Trigger questions to a visitor who is about to leave your website (with a full cart).
- Platform used
- Need feedback from mobile-only visitors? No problems.
- Inactivity
- Ask questions to inactive customers. Identify what's wrong!
- Mouse events
- Trigger questions on your website following a click, a scroll, or any other mouse event.
- Language
- Segment your surveys based on your customers' browser language.
- Date and time
- Schedule surveys to collect data at specific times and dates.
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- Quotas
- Stop your surveys once a certain amount of collected data is reached.
Deployments
- Contacts auto-syncing
- Import your contacts continuously via API or FTP server to automate surveys deployment.
- Contact lists management
- Segment your contacts easily within MyFeelBack.
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- Native email integration
- Allow recipients to answer directly from an email, drastically increasing response rates.
- Responsive design
- Your surveys always look nice, whether you're on mobile, tablet, or pc.
- Ready-made email templates
- Choose from a variety of industry-proven email templates or create your own.
- Multilingual surveys
- Adapt survey language to your customers and reach a global audience.
- iOS offline app
- No network? Collect feedback anywhere with our iOS offline app.
- SMS deployment
- Deploy surveys via text messages and engage with your customers.
- iOS and Android native integration
- Integrate MyFeelBack into your native mobile apps for a top-notch experience.
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- Non-solicitation rules
- Never ask twice to the same person or on a certain period of time.
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- Website deployment
- Choose from various formats between pop-ins, bars, and buttons.
- Multi-domains support
- Deploy surveys on multiple websites from a single MyFeelBack account.
Activation
- Fields mapping
- Update specific fields of your database using our powerful mapping tool.
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- CRM enrichment
- Enrich your CRM and marketing tools continuously with actionable data.
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- Post-feedback actions
- Trigger actions when specific responses come in. Set alerts, create tickets, send emails...
- Contacts creation
- Generate new leads in your CRM coming from your surveys.
- Contacts update
- Keep an up-to-date database with fresh and qualified data.
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- Multiple integrations
- Salesforce, Adobe Campaign, Microsoft Dynamics CRM, Mailchimp, Zendesk, Hubspot, Sugar CRM…
Analysis
- Custom reports
- Generate reports for each of your departments, services, stores...
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- Custom charts
- Build live charts with your own custom indicators and drive the whole customer experience.
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- Metrics alerts
- Set alerts when your metrics reach threshold values.
- Advanced statistical tests
- Validate data with significance tests and correlation coefficients.
- Csv, pdf and html exports
- Share answers and reports with members of your team.
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- Scheduled email reports
- Set daily, weekly or monthly reports sent to your team.
- Scheduled FTP exports
- Export your data via FTP on a regular basis.
- Tracking and segmentation
- Analyze specific subsets of data using advanced filters.