The customer knowledge blog

customer loyalty
October 13, 2015
Daniel Archer
It’s no secret that it’s much less expensive to keep an existing customer than to find a new one.
October 09, 2015
Daniel Archer
American retailer Nordstrom is known for its legendary customer service. With over 280 stores across the United States – and 3 in Canada by the end of 2015 – the 114 year old business might be the rare example of a major department store chain...
deezer customer centric
October 01, 2015
Daniel Archer
Today’s music listeners want access to every song ever recorded, now, playable on any device, and at a reasonable monthly cost.
Mobile Survey
September 28, 2015
Daniel Archer
How customers consume web-based information has dramatically changed in recent years.
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