The customer knowledge blog

customer satisfaction
August 20, 2015
Daniel Archer
Customer satisfaction surveys play a crucial role in running a healthy business. Surveys help measure satisfaction – and dissatisfaction – with products and services, build customer trust, and provide a business with opportunities to evaluate its...
millennials customer-centric generation
August 07, 2015
Daniel Archer
Millennials (80 million in the U.S. alone) are about to become your business’s most important customers. This cohort of young Americans born between 1980 and the mid-2000s represent roughly one-third of the U.S. population.
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