The customer knowledge blog

best buy customer feedback
December 04, 2015
Jerome Collomb
Back in 2012, financial observers wondered just how mega U.S. retailer Best Buy could turn around its slumping sales and low-level customer satisfaction scores.  Best Buy’s revenues had steadily grown throughout the 90s and 00s while rivals CompUSA...
customer satisfaction retailers
November 23, 2015
Daniel Archer
The holidays are the most important time of the year for retailers as well as most shoppers. But greater competition between retailers, a still-recovering economy, and price-conscious customers with less disposable income are likely to make the...
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