The customer knowledge blog

adobe campaign connector
January 22, 2016
David Galiana
Just a few weeks after releasing the new version of MyFeelBack, we're excited to announce our integration with Adobe Campaign. With this new Adobe connector available in the AppExchange, you'll be able to empower your sales and support teams with...
grow business nps
January 21, 2016
Daniel Archer
The Net Promoter Score (NPS) is the magic number that answers the question, "how likely are you to refer us to a colleague?” NPS, called the “one number you need to grow
customer feedback USPS
January 18, 2016
Daniel Archer
For years, the future of the United States Postal Service has been anyone’s guess. In the 1980s, faxing became the first form of attack on snail mail, but an even bigger battle occurred when free email became widely available.
Increase Business Profitability
January 15, 2016
Jerome Collomb
Customer intelligence (CI), derived from customer data, helps business’s understand customer motivations better in order to drive future growth. This data typically falls into one of three categories:
You'll love the impact we have on your business. Book your demo