The customer knowledge blog

Chick-fil-A customer feedback
February 04, 2016
Daniel Archer
According to the 2015 American Consumer Satisfaction Index (ACSI), overall customer satisfaction with fast-food restaurants dropped 3.8% to 77, the lowest score in five years. The report highlighted trends that have recently rocked the fast-food...
secret to business success
February 01, 2016
Daniel Archer
Thousands of new businesses start up every year, but many of them fail within just a matter of years.
optimize value of negative customer feedback
January 28, 2016
Daniel Archer
One bad experience is all it takes to land on a customer's blacklist. And, unfortunately, many businesses will never get a second chance with a customer before he or she gives up in the business forever.
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