February 04, 2016
According to the 2015 American Consumer Satisfaction Index (ACSI), overall customer satisfaction with fast-food restaurants dropped 3.8% to 77, the lowest score in five years. The report highlighted trends that have recently rocked the fast-food...
February 01, 2016
Thousands of new businesses start up every year, but many of them fail within just a matter of years.
January 28, 2016
One bad experience is all it takes to land on a customer's blacklist. And, unfortunately, many businesses will never get a second chance with a customer before he or she gives up in the business forever.
January 26, 2016