The customer knowledge blog

turn customers into business partners
August 27, 2015
Daniel Archer
See the added value in your customers In today’s world, it is remarkably easy to gather information about customers. A proven and effective method for gauging customer satisfaction is through the use of smart surveys.
customer satisfaction
August 20, 2015
Daniel Archer
Customer satisfaction surveys play a crucial role in running a healthy business. Surveys help measure satisfaction – and dissatisfaction – with products and services, build customer trust, and provide a business with opportunities to evaluate its...
millennials customer-centric generation
August 07, 2015
Daniel Archer
Millennials (80 million in the U.S. alone) are about to become your business’s most important customers. This cohort of young Americans born between 1980 and the mid-2000s represent roughly one-third of the U.S. population.
netflix customer centric
July 22, 2015
Daniel Archer
In 2011, no one could predict that Netflix, just two years later, would become the best performing stock of 2013 in Standard and Poor’s 500 index.
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