The customer knowledge blog

September 09, 2015
Daniel Archer
Do you know your promoters to detractors ratio? For an ecommerce business, understanding this ratio can make a big difference in establishing a vital client base and thriving business.
how to maximize survey response rates
September 04, 2015
Daniel Archer
Satisfaction surveys work. Here are a few of the advantages.
starbucks customer feedback
August 31, 2015
Daniel Archer
History has shown that Starbucks is invested in serving customers and exceeding their expectations.
turn customers into business partners
August 27, 2015
Daniel Archer
See the added value in your customers In today’s world, it is remarkably easy to gather information about customers. A proven and effective method for gauging customer satisfaction is through the use of smart surveys.
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