The customer knowledge blog

millennials customer-centric generation
August 07, 2015
Daniel Archer
Millennials (80 million in the U.S. alone) are about to become your business’s most important customers. This cohort of young Americans born between 1980 and the mid-2000s represent roughly one-third of the U.S. population.
netflix customer centric
July 22, 2015
Daniel Archer
In 2011, no one could predict that Netflix, just two years later, would become the best performing stock of 2013 in Standard and Poor’s 500 index.
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