The customer knowledge blog

iot connectivity
January 04, 2016
Daniel Archer
Soon, nearly every aspect of our life will be connected to the Internet. Everyday objects, from cell phones to coffee makers, will come with an on/off switch to the Internet. And, as a result, our most commonly used electronic devices will be able...
timing improve response rates
December 29, 2015
Jerome Collomb
Many factors can determine the response rate of your feedback survey: how the survey is delivered, how it looks, the quality of your contact list. But another key factor is when you ask customers to provide feedback.
customer experience measurements
December 22, 2015
Daniel Archer
Companies often mistake repeat customer business with loyalty. And, on the surface, this would seem like a logical conclusion. However, in truth, many customers only stay with a business for lack of other options. But, as soon as they find one,...
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