The customer knowledge blog

Best Practices for Customer Satisfaction Dashboards
May 06, 2021
Marine Aubagna
How can you build effective customer satisfaction dashboards? How can you transform customer data into information that your teams can use? What are the best practices to put in place, and the mistakes to avoid?
Property Management – Improving Customer Satisfaction
April 27, 2021
Aurore Beugniez
Are you a real estate agency or property management company? Would you like to improve your customer experience for owners who entrust you with their property? Optimising the customer journey is key to strengthening your existing clients’ loyalty,...
April 20, 2021
vincent riehl
Known under the acronym KM, Knowledge Management plays a very important part in your relations with your customers. So if you aren’t collecting information to gain insights into your customers, you should start right now!
Post-Covid Employee Experience
April 14, 2021
Stephane Contrepois
The employee experience has become a strategic issue. Measuring it and improving it has become a priority for many companies. A recent study shows that HR is taking the employee experience more and more seriously.   User experience trends in 2021...
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