The customer knowledge blog

new-features-february-19
February 25, 2019
Jerome Collomb
Discover the latest new features of our platform. New customisation options for your charts Discover 3 new features to speed up your decision-making and benefit from a reporting who perfectly fits your needs! View and compare your data with the...
create-customer-satisfaction-barometer
February 13, 2019
Jerome Collomb
Retail professionals are aware of the importance of customer satisfaction and a positive in-store customer experience, in order to increase customer loyalty and grow their client base through word-of-mouth. For some brands, monitoring customer...
measuring-customer-satisfaction-communication-channels
February 08, 2019
Jerome Collomb
For a business to succeed, it has to adapt to the evolving behavior of its customers. Over the past few years, customers have rapidly become cross channel customers, meaning they use multiple communication channels to interact, communicate, and...
complete-guide-net-promoter-score-nps
January 30, 2019
Jerome Collomb
If your company has implemented strategies to measure customer satisfaction and loyalty, you’ve almost certainly heard of the Net Promoter Score (NPS). This method is well-known as a practical way to predict revenue and profit growth.
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