The customer knowledge blog

April 30, 2019
Jerome Collomb
MyFeelBack is the first Enterprise Feedback Management (EFM) solution that can be synchronized with both Adobe Campaign Classic and Adobe Campaign Standard. Here’s how you can use this feature to enrich your contacts in Adobe Campaign and improve...
April 23, 2019
Jerome Collomb
We are pleased to announce that MyFeelBack has added a new feature to its platform: a tool to analyze comments and suggestions collected via survey text fields. Verbatim analysis can help you better understand your customers’ comments, while...
April 11, 2019
Jerome Collomb
When marketing to customers of a luxury brand, delivering an enjoyable customer experience is one of the most important things to consider. When selling a luxury item or service, you are well aware that you are selling an experience and...
March 29, 2019
Jerome Collomb
There is nothing more effective when it comes to learning about your customer base than a customer survey. For years, customer surveys have been giving customers a chance to express their opinions about the companies with which they do business with.
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