The customer knowledge blog

Voice of the Customer Programme
May 12, 2021
Aurore Beugniez
In this article, we will present our best practices to build or improve your Voice of the Customer programme, with the help of Arnaud Allesant, Director at Eurogroup Consulting. Together, we have compiled a list of 20 practical tips to bring your...
Best Practices for Customer Satisfaction Dashboards
May 06, 2021
Marine Aubagna
How can you build effective customer satisfaction dashboards? How can you transform customer data into information that your teams can use? What are the best practices to put in place, and the mistakes to avoid?
Property Management – Improving Customer Satisfaction
April 27, 2021
Aurore Beugniez
Are you a real estate agency or property management company? Would you like to improve your customer experience for owners who entrust you with their property? Optimising the customer journey is key to strengthening your existing clients’ loyalty,...
April 20, 2021
vincent riehl
Known under the acronym KM, Knowledge Management plays a very important part in your relations with your customers. So if you aren’t collecting information to gain insights into your customers, you should start right now!
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