July 01, 2021
The health crisis has led to changes in consumer behaviour, as well as the development of digital channels in the customer experience… Changes that look set to stay. Restaurants, tourist sites and cultural venues (museums, cinemas, etc.) are...
June 28, 2021
Building a quality customer survey will help you obtain better response rates and therefore get to know your customers better. Here are 7 tips that you may never have thought of to create an effective survey.
June 24, 2021
It’s no secret. Collecting customer data is a source of endless opportunities for companies that care about their customer experience. It is an important step before analysing and processing data and, most importantly, using it. It will enable you...
June 18, 2021
Wait Time, First Contact Resolution, Net Promoter Score, CES, Satisfaction Score, Average Call Handling Time… Discover the key KPIs to measure your customer service performance, motivate your teams and improve your quality of customer service.