The customer knowledge blog

deliver superior customer satisfaction
April 20, 2020
Anastasia Shapovalova
In the new world of ecommerce, social media, apps, and call centers, customer satisfaction is as important as ever. While staying open to customer feedback continues to foster loyalty, positive word-of-mouth, and repeat business, all of which are...
April 16, 2020
Marine Aubagna
Your organisation uses Selligent to centralise customer interaction management, and you are looking for ways to improve your CRM practices… You are looking for ideas to take your software use to the next level… Then you clicked on the right link!...
customer relationship during crisis
April 08, 2020
Aurore Beugniez
The current Coronavirus pandemic has had a severe impact on businesses. No one has been spared. Many companies have been forced to slow down or even stop their activity. Whereas others have found themselves faced with a surge of activity that they...
personalisation and optimisation of crm
March 31, 2020
Anastasia Shapovalova
Customer Relationship Management (CRM) platforms track your company’s interactions with all current and prospective customers. 
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