The customer knowledge blog

December 11, 2019
Aurore Beugniez
Building a long-lasting relationship with customers is key for your business. One of the best ways to reach your customers is through follow-up (after-sales follow-up, follow-up of regular customers, etc.), thus increasing customer satisfaction.
December 05, 2019
Stephane Contrepois
It's the most wonderful time of the year: for families, children, and companies who need a boost in their sales. With Christmas around the corner, there is no better time to be thinking about how to convert customers, bring back returning ones, and...
questions to ask customers after an interaction with call centre
December 02, 2019
Aurore Beugniez
The first step to improving your Customer Service call centre is by measuring its performance. How? For a long time, companies have focused on traditional activity and productivity indicators; pick-up rate, average time before pick-up, average call...
November 13, 2019
Stephane Contrepois
The clientele of beauty brands or retailers is demanding. They expect companies to deliver a high-level, rich, cross-channel and seamless customer experience. 
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