The customer knowledge blog

Channels to Deploy your Surveys
June 07, 2021
Marine Aubagna
Surveys help you get to know your customers better and measure their satisfaction levels. When designing a survey, you can choose between one or several deployment channels/media: website, email, SMS, social media, QR-code, etc. Read on for our tips...
Customer Centric – Definition and Benefits
June 03, 2021
Aurore Beugniez
Our articles often discuss customer centric actions or strategies. But what does it mean? How do you know if a company is centred around the customer?
Enrich the In-Store Customer Experience
May 28, 2021
Aurore Beugniez
Customer experience is key to setting you apart from the competition. This statement is increasingly true of retail because the customer experience is one of the main things that differentiates brick-and-mortar from e-commerce. And one of the major...
Survey for Development of New Products
May 21, 2021
Anastasia Shapovalova
Are you currently developing a new product or service? Then, we have some advice! We recommend including the Voice of the Customer in your development cycle. In this article, we will provide you with three customer survey examples, to ensure that...
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