The customer knowledge blog

customer-satisfaction-key-measures
August 29, 2019
Jerome Collomb
When we have a great experience with a brand, we’re generally more inclined to trust them a second time. Positive ratings concerning one of your brand’s products or services are signs of a great customer satisfaction. This satisfaction, if...
collect customer feedback
August 26, 2019
Jerome Collomb
You have one of two choices to make when deciding what customers want from your product. Either you engage in guesswork or reach out to them to find out what they need.
customers-needs
August 07, 2019
Jerome Collomb
Maintaining up-to-date customer information is essential for any online business. Knowing who your customers are and how they evolve over time enables you to:
customer-satisfaction-improve-word-of-mouth
August 01, 2019
Jerome Collomb
When customers are happy with their experience with your company, they keep coming back, and they are more likely to refer others to you. And in increasingly competitive e-commerce markets, one of the only ways to differentiate yourself from your...
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