The customer knowledge blog

Becoming Customer Centric
July 30, 2021
Aurore Beugniez
Natixis is made up of several entities. What do they all have in common? A growth strategy centred around the customer relationship. So, Natixis rose to the challenge and became a customer-centric company!
Measuring-Customer-Satisfaction-with-QR-Codes
July 22, 2021
vincent riehl
The current health crisis has brought QR codes back to the forefront. There’s no doubt that this technology will make a big comeback over the next few months. QR codes can be used in many ways.
Survey to Measure Your Brand Awareness
July 15, 2021
Marine Aubagna
It is important to have a clear vision of your brand awareness and positioning on the market. So, how do achieve this? If you’re a regular MyFeelBack blog reader, you probably already know… By asking your customers.
Customer-Centric Omnichannel Experience
July 08, 2021
Guest Blogger
Customers love options. They want to buy from whichever channel they want and often select a product on one channel and buy it from another. Moreover, customer behavior is constantly changing, with the Gen Z and millennials buying online and older...
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