June 07, 2021
Surveys help you get to know your customers better and measure their satisfaction levels. When designing a survey, you can choose between one or several deployment channels/media: website, email, SMS, social media, QR-code, etc. Read on for our tips...
June 03, 2021
Our articles often discuss customer centric actions or strategies. But what does it mean? How do you know if a company is centred around the customer?
May 28, 2021
Customer experience is key to setting you apart from the competition. This statement is increasingly true of retail because the customer experience is one of the main things that differentiates brick-and-mortar from e-commerce. And one of the major...
May 21, 2021
Are you currently developing a new product or service? Then, we have some advice! We recommend including the Voice of the Customer in your development cycle. In this article, we will provide you with three customer survey examples, to ensure that...