The customer knowledge blog

nps-ces-csat-kpi-customer-satisfaction
June 24, 2019
Jerome Collomb
One of the most common mistakes businesses make is their failure to consistently gather feedback throughout their customers’ lifespan.
collect-feedback-event-survey
June 12, 2019
Hugues Dallot
If you’ve ever organized an event, you definitely know how much work goes into the process. Finding a venue, deciding on a theme, inviting speakers, promoting the event - there’s always a long list of things to do!
integrate-net-promoter-score-salesforce
June 05, 2019
Jerome Collomb
If you use Salesforce to centralize your customer information, you may wish to include your NPS results to enrich the data available in this CRM. Read on to learn more about this process.
release-juin-2019
May 29, 2019
Jerome Collomb
This month, the new features integrated into our MyFeelBack platform make it possible to customize trigers on a website based on customer data and make life easier for platform administrators.
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