The customer knowledge blog

How the Customer Relationship and Experience has Changed Post-Covid
October 29, 2020
Aurore Beugniez
The health and economic crisis caused by Covid-19 has strongly impacted certain aspects of the customer relationship and experience. This in turn entails transformations and changes, some of which are structural. It is important that your company...
Customer satisfaction surveys after an in-store purchase
October 21, 2020
Aurore Beugniez
The quality of your in-store customer experience has a strong impact on customer satisfaction and loyalty. If you want your business to grow, you must manage and measure your customer experience. One tool perfectly meets this requirement –...
Enrich your analytics solution with your survey data
October 15, 2020
Aurore Beugniez
We are delighted to announce a new MyFeelBack feature, Tracking Analytics. This feature enables you to integrate survey data into your analytics solutions, such as Google Analytics, Content Square, AT internet, Adobe Analytics, etc. This new...
Customer Knowledge and How Do You Get it
October 06, 2020
Stephane Contrepois
One thing is certain: the way people are interacting with customers is changing.  The advent of the internet has brought a huge change to the world of marketing. 
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