The customer knowledge blog

Create an Effective Customer Survey
June 28, 2021
Stephane Contrepois
Building a quality customer survey will help you obtain better response rates and therefore get to know your customers better. Here are 7 tips that you may never have thought of to create an effective survey.  
June 24, 2021
Stephane Contrepois
It’s no secret. Collecting customer data is a source of endless opportunities for companies that care about their customer experience. It is an important step before analysing and processing data and, most importantly, using it. It will enable you...
Customer Service KPIs
June 18, 2021
Stephane Contrepois
Wait Time, First Contact Resolution, Net Promoter Score, CES, Satisfaction Score, Average Call Handling Time… Discover the key KPIs to measure your customer service performance, motivate your teams and improve your quality of customer service.  
Customer Satisfaction Indicators
June 10, 2021
Aurore Beugniez
When you have a good experience with a brand, you are likely to turn to them again.
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