The customer knowledge blog

Average Satisfaction Survey Response Rate
August 27, 2021
Anastasia Shapovalova
Have you ever wondered what the average response rate to a satisfaction survey is, or more generally, to an online survey? There are few published statistics on the topic. But it’s still an important question, essential even, to know whether your...
Manage E-Reputation
August 19, 2021
Stephane Contrepois
Are you looking to optimise your e-reputation? Then you need to manage customer reviews on the Internet and social media. And for good reason, customer reviews are now the main vector of a brand’s digital reputation. 
Survey o Measure UX
August 11, 2021
Aurore Beugniez
There are dozens of survey models out there that assess the “usability” of a website, mobile app or software. This article will provide you with an overview of the main UX surveys available to you and introduce you to the 4 models you should know...
Customer Satisfaction Survey After a Product Return
August 06, 2021
Anastasia Shapovalova
Retailers with an excellent reputation in customer experience all share one thing: outstanding product returns management.  The product returns process is a moment of truth in the relationship between your customers and your brand.
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