The customer knowledge blog

questions to ask customers after an interaction with call centre
December 02, 2019
Aurore Beugniez
The first step to improving your Customer Service call centre is by measuring its performance. How? For a long time, companies have focused on traditional activity and productivity indicators; pick-up rate, average time before pick-up, average call...
November 13, 2019
Stephane Contrepois
The clientele of beauty brands or retailers is demanding. They expect companies to deliver a high-level, rich, cross-channel and seamless customer experience. 
improve-customer-retention
October 24, 2019
Jerome Collomb
The weight of competition that companies have to face on a daily basis can sometimes seem overwhelming. For a lot of businesses, avoiding the loss of customers is a major strategic goal. So, how exactly can you prevent losing part of your customer...
recognise-brand-ambassadors
October 17, 2019
Jerome Collomb
It is often said, and rightly so, that customers keep a company alive. Your customers are your revenue. But some of them have a special role; they are your brand ambassadors. So, how do you recognise authentic ambassadors for a brand or company?
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