The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
paris voice of customer
September 18, 2015
Daniel Archer
According to multiple recent reports, Paris is a top travel destination in 2015.  But the French travel sector has been in trouble for some time...
improve e-commerce marketing with customer surveys
September 12, 2015
Jerome Collomb
Paying attention to what customers say about your product is an effective way to build and maintain a strong marketing strategy.
ecommerce-happy-customers
September 09, 2015
Daniel Archer
For an ecommerce business, understanding Net Promoter Score can make a big difference in establishing a vital client base – and thriving business.
turn customers into business partners
August 27, 2015
Daniel Archer
Here are five suggestions for using satisfaction surveys to improve the overall performance of your company and turn customers into valuable partners.
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