The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
Create an Effective Customer Survey
June 28, 2021
Stephane Contrepois
Here are 7 tips to build effective surveys, obtain better response rates and get to know your customers better.
Customer Service KPIs
June 18, 2021
Stephane Contrepois
Which indicators should you monitor to measure and improve your customer service performance? Discover 7 key KPIs.
Customer Satisfaction Indicators
June 10, 2021
Aurore Beugniez
Here are 6 indicators and some questions to ask to gain a more in-depth vision of your customers’ satisfaction level.
Customer Centric – Definition and Benefits
June 03, 2021
Aurore Beugniez
Our articles often discuss customer centric actions or strategies. But what does it mean? How do you know if a company is centred around the customer?
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