March 03, 2020
Marine Aubagna
After-sales is a key part of customer service. After-sales service directly impacts your revenue and customer loyalty. How can it be improved?
February 25, 2020
Stephane Contrepois
The customer relationship is key for any business. In e-commerce, this involves different channels and brings customer knowledge into play.
February 11, 2020
Aurore Beugniez
In this comprehensive guide, we will review the main stages of the customer journey in the energy industry and provide a few examples of questions to ask. If you are an energy supplier looking to...
December 11, 2019
Aurore Beugniez
Building a long-lasting relationship with customers is key for your business. One of the best ways to reach your customers is through follow-up (after-sales follow-up, follow-up of regular...