The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
collect-feedback-event-survey
June 12, 2019
Hugues Dallot
If you’ve ever organized an event, you definitely know how much work goes into the process. Finding a venue, deciding on a theme, inviting speakers, promoting the event - there’s always a long list...
integrate-net-promoter-score-salesforce
June 05, 2019
Jerome Collomb
If you use Salesforce to centralize your customer information, you may wish to include your NPS results to enrich the data available in this CRM. Read on to learn more about this process.
putting-customer-satisfaction-into-action
May 29, 2019
Jerome Collomb
Measuring customer satisfaction plays a vital part in customer acquisition and retention. If you want to monetize your customer feedback, here are 3 simple ways how you can do exactly that.
send-satisfaction-survey-salesforce
May 21, 2019
Jerome Collomb
Do you use Salesforce CRM to centralise your customer data and manage your email campaigns? Would you like to enrich your customer knowledge with the help of customer surveys? Then this article is...
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