September 12, 2019
Jerome Collomb
Dissatisfied customers are an important segment to focus on. While a satisfied customer might talk about your product with 3 people, a dissatisfied customer will talk about it with 10. Effectively...
September 12, 2019
Jerome Collomb
Performance monitoring is at the centre of any continuous improvement strategy.
But too many companies focus exclusively on traditional sales KPIs, such as for example the average basket, the number...
August 29, 2019
Jerome Collomb
How can we effectively measure customer satisfaction? Here are the 4 key satisfaction measures that will quickly become essential to your company’s success.
August 01, 2019
Jerome Collomb
Your online store needs a feedback tool to take the pulse of your customers. Increase retention, referrals, and satisfaction by asking these five questions.