The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
Customer satisfaction surveys after an in-store purchase
October 21, 2020
Aurore Beugniez
Post-purchase surveys are key to managing and improving your in-store customer experience. Read on for 15+ sample questions to ask your customers.
Acquire B2B Clients by Measuring Customer Satisfaction
September 14, 2020
Marine Aubagna
Measuring customer satisfaction can help you acquire new B2B clients, despite a decline in loyalty and often silent unhappy customers.
August 11, 2020
Anastasia Shapovalova
Apple has consistently taken a top spot in customer satisfaction rankings. This is due to the fact that Apple relies on customer feedback for innovation.
Service companies (B2B): Which indicators to include on your customer satisfaction dashboards
August 05, 2020
Marine Aubagna
Are you a B2B service provider? Discover our list of indicators to include in your customer satisfaction monitoring system.
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