The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
December 11, 2019
Aurore Beugniez
Building a long-lasting relationship with customers is key for your business. One of the best ways to reach your customers is through follow-up (after-sales follow-up, follow-up of regular...
questions to ask customers after an interaction with call centre
December 02, 2019
Aurore Beugniez
The first step to improving your Customer Service call centre is by measuring its performance. How? For a long time, companies have focused on traditional activity and productivity indicators; pick...
improve-customer-retention
October 24, 2019
Jerome Collomb
The weight of competition that companies have to face on a daily basis can sometimes seem overwhelming. For a lot of businesses, avoiding the loss of customers is a major strategic goal. So, how...
recognise-brand-ambassadors
October 17, 2019
Jerome Collomb
It is often said, and rightly so, that customers keep a company alive. Your customers are your revenue. But some of them have a special role; they are your brand ambassadors. So, how do you recognise...
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