The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
Happy Customers Will Benefit Your Business
December 23, 2020
Aurore Beugniez
Maintaining your customers’ happiness will ensure your business remains desirable, profitable, and competitive for a long time to come. Here's why.
How Netflix became customer-centric
December 01, 2020
Stephane Contrepois
Today we all know Netflix as a world-famous company and a branding guru, but it wasn't always so. Discover how they did it!
Customer satisfaction surveys after an in-store purchase
October 21, 2020
Aurore Beugniez
Post-purchase surveys are key to managing and improving your in-store customer experience. Read on for 15+ sample questions to ask your customers.
Acquire B2B Clients by Measuring Customer Satisfaction
September 14, 2020
Marine Aubagna
Measuring customer satisfaction can help you acquire new B2B clients, despite a decline in loyalty and often silent unhappy customers.
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