The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
Measuring-Customer-Satisfaction-with-QR-Codes
July 22, 2021
vincent riehl
QR codes are making a comeback! So, why and how should you use QR codes to boost your customer satisfaction? Read on to find out.
Create an Effective Customer Survey
June 28, 2021
Stephane Contrepois
Here are 7 tips to build effective surveys, obtain better response rates and get to know your customers better.
Customer Service KPIs
June 18, 2021
Stephane Contrepois
Which indicators should you monitor to measure and improve your customer service performance? Discover 7 key KPIs.
Customer Satisfaction Indicators
June 10, 2021
Aurore Beugniez
Here are 6 indicators and some questions to ask to gain a more in-depth vision of your customers’ satisfaction level.
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