December 11, 2019
Aurore Beugniez
Building a long-lasting relationship with customers is key for your business. One of the best ways to reach your customers is through follow-up (after-sales follow-up, follow-up of regular...
December 02, 2019
Aurore Beugniez
The first step to improving your Customer Service call centre is by measuring its performance. How? For a long time, companies have focused on traditional activity and productivity indicators; pick...
October 24, 2019
Jerome Collomb
The weight of competition that companies have to face on a daily basis can sometimes seem overwhelming. For a lot of businesses, avoiding the loss of customers is a major strategic goal. So, how...
October 17, 2019
Jerome Collomb
It is often said, and rightly so, that customers keep a company alive. Your customers are your revenue. But some of them have a special role; they are your brand ambassadors. So, how do you recognise...