The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
customer-satisfaction-improve-word-of-mouth
August 01, 2019
Jerome Collomb
Your online store needs a feedback tool to take the pulse of your customers. Increase retention, referrals, and satisfaction by asking these five questions.
nps-ces-csat-kpi-customer-satisfaction
June 24, 2019
Jerome Collomb
CSAT, NPS and CES have been proven to increase a business's ability to monitor and improve customer relationships. Find out which KPIs are right for you!
collect-feedback-event-survey
June 12, 2019
Hugues Dallot
If you’ve ever organized an event, you definitely know how much work goes into the process. Finding a venue, deciding on a theme, inviting speakers, promoting the event - there’s always a long list...
integrate-net-promoter-score-salesforce
June 05, 2019
Jerome Collomb
If you use Salesforce to centralize your customer information, you may wish to include your NPS results to enrich the data available in this CRM. Read on to learn more about this process.
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