The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
gather-feedback-across-channels
April 25, 2018
Jerome Collomb
Companies must set up a comprehensive and far reaching feedback strategy that appeals to all customers no matter what channel they prefer to use.
Knowledge management
April 17, 2018
Jerome Collomb
The value of customer knowledge cannot be overstated, businesses even rank customer knowledge as their key to success, before product and finance.
benefits customer knowledge
March 21, 2018
Jerome Collomb
Understanding your customers' perceptions and aligning your company's practices accordingly to those expectations, can dramatically increase your success. Are you ready to become a customer centric...
reasons-ecommerce-not-performing
March 06, 2018
Jerome Collomb
Knowing your customers and what they like will, undoubtedly, help your Ecommerce increase its conversions and sales. Are you paying the price for ignoring your customers needs?
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