December 16, 2020
Find out how different departments of your company can benefit from customer verbatims and discover some examples of open-ended questions to collect them
December 09, 2020
Christmas is a popular time for shopping and therefore strategic for online shops. But it is, above all, the perfect time to find out more about your customers.
November 09, 2020
Customers are already talking about you in their feedback, so why not leverage what they're saying and make it work for you?
November 04, 2020
Over the past few years, a new CRM competitor has emerged – Customer Data Platforms (CDP). So, what’s the difference between CRM and CDP?