The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
data-must-collect-on-clients
January 11, 2019
Jerome Collomb
If you need customer data, but don't know where to begin, these five pieces of data are a great launchpad for a full and vibrant CRM.
steps-create-customer-centric-business
December 06, 2018
Jerome Collomb
Although much has been written about the benefits of customer-centricity, less clear is how to actually create a business culture that is truly consumer-centric.
360-view-customer-crm
October 26, 2018
Jerome Collomb
Without a comprehensive CRM, your business will struggle to acquire the 360-degree customer view it needs to improve customer satisfaction. Here's why.
integrate-myfeelback-adobe-campaign
October 16, 2018
Jerome Collomb
Our Adobe Campaign (formerly Neolane) connector offers a simple and efficient way to link your Adobe Campaign account with MyFeelBack. Here are some of the key ways that this can benefit your...
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