The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
questions to ask your customers to know their needs and expectations
June 25, 2020
Stephane Contrepois
Knowing the expectations and needs of your customers is the key to your business performance. Discover how to develop this knowledge.
Reduce the costs of your CRM
June 11, 2020
Marine Aubagna
This article discusses making your CRM work for your company by cutting fees, using every bit of your CRM resource, and making sure your team is onboarded effectively.
May 07, 2020
Anastasia Shapovalova
It is important to think carefully about your answer choices in a customer survey. Here are a few tips.  
Retail: indicators for dashboard
April 28, 2020
Stephane Contrepois
In Retail, as in any other industry, process improvements require continuous performance management. You can only improve what you can measure. The main thing to consider when building a...
You'll love the impact we have on your business. Book your demo