The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
steps-create-customer-centric-business
December 06, 2018
Jerome Collomb
Although much has been written about the benefits of customer-centricity, less clear is how to actually create a business culture that is truly consumer-centric.
360-view-customer-crm
October 26, 2018
Jerome Collomb
Without a comprehensive CRM, your business will struggle to acquire the 360-degree customer view it needs to improve customer satisfaction. Here's why.
integrate-myfeelback-adobe-campaign
October 16, 2018
Jerome Collomb
Our Adobe Campaign (formerly Neolane) connector offers a simple and efficient way to link your Adobe Campaign account with MyFeelBack. Here are some of the key ways that this can benefit your...
questions-to-know-customers-needs-expectations
August 16, 2018
Jerome Collomb
Knowing the expectations and needs of your customers is the key to your business performance. Discover how to develop this knowledge.
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