The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
meetic-interview
January 22, 2020
Anastasia Shapovalova
Meetic has been using MyFeelBack’s solution for almost two years. An opportunity to take a look at the famous dating website’s customer knowledge strategy. Meetic is the perfect example of how...
January 15, 2020
Stephane Contrepois
Socio-demographic characteristics enable you to segment your customers according to their age, sex, profession, education, etc. They are essential when designing targeted marketing campaigns....
December 05, 2019
Stephane Contrepois
If you are working on collecting customer knowledge and wondering how you can best leverage it to work for you, this blog post outlines four ways that customer knowledge can help you create the...
double-customer-survey-response-rate
October 09, 2019
Jerome Collomb
Customer satisfaction is (or should be) at the heart of a company’s main concerns. Building customer loyalty is the best way to secure revenue. But customer satisfaction must be measured before it...
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