The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
September 22, 2020
Aurore Beugniez
A review of the 16th July CJEU decision with regards to the “Privacy Shield” agreement and how this impacts the transfer of personal data between the EU and the USA.
The Basics of Customer Journey Mapping
September 07, 2020
Anastasia Shapovalova
This blog post gives you an introduction to customer journey mapping to help you dive in and make a meaningful map for your marketing department. 
September 01, 2020
Stephane Contrepois
Discover our 3 tips to improve your Efficy CRM use and enrich your customer experience.
Turn surveys into Chat Surveys
August 19, 2020
Aurore Beugniez
ChatSurveys allow you to deploy your surveys in an innovative, more “human”, and engaging way. They are designed according to specific rules.
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