The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
August 09, 2018
Jerome Collomb
Customer experience marketing prioritizes each customer's individual needs. Customer feedback provides insights to help make your products more relevant.
July 11, 2018
Jerome Collomb
This article tackles the art of crafting a survey invitation email that will lead to a high response rate.
feedback fix customer experience
June 20, 2018
Jerome Collomb
Is your customer experience worth your customers' money, loyalty, and good will? If you're noticing any of these 5 problems, it means it probably isn't as worth it.
competitive customer experience
May 24, 2018
Jerome Collomb
Using customer feedback to implement a more relevant, seamless customer experience is the only way to strengthen your competitive edge. Here's why it works.
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