The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
E-commerce - A Survey for Each Stage of the Customer Journey
April 08, 2021
Aurore Beugniez
Survey ideas for each stage of the e-commerce customer journey: pre-purchase, purchase, delivery, customer relationship and customer retention.
Employees’ Potential Boost Customer Experience
March 19, 2021
Aurore Beugniez
Discover the main employee expectations in 2021, the links between EX and CX, and keys to building an effective employee experience strategy.
Use the System Usability Scale (SUS) to Measure User Experience
February 25, 2021
Stephane Contrepois
The System Usability Scale (SUS) is a standard survey that measures the usability and user-friendliness of your services.  
What to Do When You Lose A Customer
February 17, 2021
Marine Aubagna
Losing a customer stings, but there are ways to soften the blow. Take the right steps to save your reputation and make sure the same mistakes don’t happen again. 
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