The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
questions-for-better-customer-experience
September 05, 2018
Jerome Collomb
Personalization and simplicity are everything for today's customer. Ask them the right questions to make sure you are meeting their expectation every time.
customer-experience-new-marketing-eldorado
August 09, 2018
Jerome Collomb
Customer experience marketing prioritizes each customer's individual needs. Customer feedback provides insights to help make your products more relevant.
how-to-create-perfect-survey-email-invitation
July 11, 2018
Jerome Collomb
This article tackles the art of crafting a survey invitation email that will lead to a high response rate.
feedback fix customer experience
June 20, 2018
Jerome Collomb
Is your customer experience worth your customers' money, loyalty, and good will? If you're noticing any of these 5 problems, it means it probably isn't as worth it.
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