The customer knowledge blog

Read our latest tips and advices on customer experience and improve your business!
Use the System Usability Scale (SUS) to Measure User Experience
February 25, 2021
Stephane Contrepois
The System Usability Scale (SUS) is a standard survey that measures the usability and user-friendliness of your services.  
What to Do When You Lose A Customer
February 17, 2021
Marine Aubagna
Losing a customer stings, but there are ways to soften the blow. Take the right steps to save your reputation and make sure the same mistakes don’t happen again. 
Deploy Surveys Internationally
February 04, 2021
Anastasia Shapovalova
Do you want to deploy an international survey, customer study or market research? Discover the best practices for success!
Making Your Survey Fun to Increase Response Rate
January 04, 2021
Stephane Contrepois
No matter how hard you worked on it, your survey is only valuable if you can get customers to respond to it.
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