November 24, 2020
Aurore Beugniez
The Covid-19 crisis has accelerated digital transformation in the insurance and banking industry. This transformation includes, among others, improving customer knowledge and implementing a Voice...
November 18, 2020
Stephane Contrepois
Looking for survey ideas to deploy on your website and improve your conversion rates? Then this article is for you!
October 29, 2020
Aurore Beugniez
The Covid-19 crisis has changed the customer relationship and customer experience. Discover the findings of a KPMG study on this subject.
September 28, 2020
Marine Aubagna
Discover how Uber continues to build a highly personalized customer experience. The focus is no longer solely on product but, instead, customer loyalty.