November 24, 2020
The Covid-19 crisis has accelerated digital transformation in the insurance and banking industry. This transformation includes, among others, improving customer knowledge and implementing a Voice...
November 18, 2020
Looking for survey ideas to deploy on your website and improve your conversion rates? Then this article is for you!
October 29, 2020
The Covid-19 crisis has changed the customer relationship and customer experience. Discover the findings of a KPMG study on this subject.
September 28, 2020
Discover how Uber continues to build a highly personalized customer experience. The focus is no longer solely on product but, instead, customer loyalty.