The customer knowledge blog

Banking & Insurance Sector – How to set up a customer satisfaction dashboard
May 27, 2020
Aurore Beugniez
There are two different approaches to performance management in the Banking & Insurance sectors. The first is a classic and key approach, consisting in monitoring an organisation’s financial performance using data from cost accounting and...
The Real Estate Industry – Two Surveys to Secure your Sales
May 22, 2020
Stephane Contrepois
For players in the real estate industry, securing sales is a key challenge. If you are a property developer in France, for example, you will know that you must sell 50% of homes to benefit from a performance bond (Garantie Financière d’Achèvement)....
Multi-channel, Cross-channel and Omni-channel Marketing
May 19, 2020
Anastasia Shapovalova
The marketing world has changed a lot in the past few decades, with computers and then mobile phones becoming our main resources for communication and exchange.
3 best practices to use your Zendesk
May 12, 2020
Marine Aubagna
Zendesk is a leader on the CRM market. The ticket management software allows you to manage customer interactions at your various brand touchpoints. A complete and powerful solution, Zendesk offers a wide range of products covering all the main CRM...
You'll love the impact we have on your business. Book your demo