The customer knowledge blog

Cheat Sheet For Customer Feedback
September 24, 2021
Anastasia Shapovalova
If you're looking for a way to get fresh ideas for your products and services, increase your customer retention, and ultimately make more money, consider investing in customer feedback.
Times To Survey Your Customers
September 17, 2021
Aurore Beugniez
At the time of inbound marketing, we're all a little data crazy. There appears to be a KPI metric for every situation, so we do our best to collect and make sense out of them all.
Lift Marketing Team's Spirit After a Crisis
September 10, 2021
Stephane Contrepois
Marketing has to deal with many issues... You can strategize, create, and design until you're blue in the face but until your marketing campaign is out there for the public to consume, you'll never really know whether it will succeed or fail.
Customer Satisfaction after Cancellation
September 08, 2021
Aurore Beugniez
There are two ways to react to an unpleasant event: complain or try to understand what happened. In Retail, order cancellations can represent a significant loss of revenue. A customer orders a product and decides, for whatever reason, to cancel it...
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