The customer knowledge blog

July 22, 2021
vincent riehl
The current health crisis has brought QR codes back to the forefront. There’s no doubt that this technology will make a big comeback over the next few months. QR codes can be used in many ways.
Survey to Measure Your Brand Awareness
July 15, 2021
Marine Aubagna
It is important to have a clear vision of your brand awareness and positioning on the market. So, how do achieve this? If you’re a regular MyFeelBack blog reader, you probably already know… By asking your customers.
Customer-Centric Omnichannel Experience
July 08, 2021
Guest Blogger
Customers love options. They want to buy from whichever channel they want and often select a product on one channel and buy it from another. Moreover, customer behavior is constantly changing, with the Gen Z and millennials buying online and older...
Tourism & Restaurant Post-Covid Customer Experience
July 01, 2021
Anastasia Shapovalova
The health crisis has led to changes in consumer behaviour, as well as the development of digital channels in the customer experience… Changes that look set to stay.  Restaurants, tourist sites and cultural venues (museums, cinemas, etc.) are...
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