The customer knowledge blog

February 13, 2019
Jerome Collomb
Retail professionals are aware of the importance of customer satisfaction and a positive in-store customer experience, in order to increase customer loyalty and grow their client base through word-of-mouth. For some brands, monitoring customer...
February 08, 2019
Jerome Collomb
For a business to succeed, it has to adapt to the evolving behavior of its customers. Over the past few years, customers have rapidly become cross channel customers, meaning they use multiple communication channels to interact, communicate, and...
January 30, 2019
Jerome Collomb
If your company has implemented strategies to measure customer satisfaction and loyalty, you’ve almost certainly heard of the Net Promoter Score (NPS). This method is well-known as a practical way to predict revenue and profit growth.
January 18, 2019
Jerome Collomb
Are you looking for ways to monetize your site more effectively? Transforming your website traffic into a source of revenue is one of the main challenges you’ll face as you grow and develop your site.
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