The customer knowledge blog

Use the System Usability Scale (SUS) to Measure User Experience
February 25, 2021
Stephane Contrepois
As you probably already know, assessing a service is much more difficult than a physical product. Luckily, an easy-to-deploy survey can help you collect qualified customer feedback about the usability of your company’s services. This survey is the...
What to Do When You Lose A Customer
February 17, 2021
Marine Aubagna
You spend time and effort making sure your customers are happy and thriving. You are constantly brainstorming new products and ideas to keep them satisfied and to keep those retention rates high. And yet, inevitably, no matter how much you put...
How to Present Survey Results
February 12, 2021
Stephane Contrepois
You need to present your employees or superiors with customer survey results, but you’re not sure how to go about it… Sound familiar? Then read on to discover all our tips for efficient survey result presentations.  
Deploy Surveys Internationally
February 04, 2021
Anastasia Shapovalova
Do you want to deploy international customer studies, by adapting your surveys to each country and target’s specificities? Then you’re in luck! Not only is it possible, but we can help you make it happen. 
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