The customer knowledge blog

Knowledge management
April 27, 2018
Jerome Collomb
Known under the acronym KM, knowledge Management plays a very important part in your relations with your customers. So if you aren’t collecting information to gain insights into your customers, you should start right now!
customer experience mistakes
April 11, 2018
Jerome Collomb
Even though you probably already understand the importance of delivering a great customer experience and investing in customer success, it’s possible that you still have a few things to learn. If you aren’t careful, you may find yourself making...
multichannel-crosschannel-omnichannel
April 03, 2018
Jerome Collomb
The marketing world has changed a lot in the past few decades, with computers and then mobile phones becoming our main resources for communication and exchange.
employee customer satisfaction
March 27, 2018
Jerome Collomb
Measuring the satisfaction of both a company’s employees and its customers reveals a direct correlation between the two and should therefore be managed carefully.
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