April 27, 2018
Known under the acronym KM, knowledge Management plays a very important part in your relations with your customers. So if you aren’t collecting information to gain insights into your customers, you should start right now!
April 11, 2018
Even though you probably already understand the importance of delivering a great customer experience and investing in customer success, it’s possible that you still have a few things to learn. If you aren’t careful, you may find yourself making...
April 03, 2018
The marketing world has changed a lot in the past few decades, with computers and then mobile phones becoming our main resources for communication and exchange.
March 27, 2018
Measuring the satisfaction of both a company’s employees and its customers reveals a direct correlation between the two and should therefore be managed carefully.