Turn customer feedback into business opportunities

Ask the right question to the right person at the right time in the customer journey

Collect high-value customer feedback by asking ultra-targeted questions to users and visitors, based on context and behavior. Significantly improve response rate and data quality.

Make better decisions quickly based on concrete indicators

Increase insights into why a customer did or did not purchase, spot trends that directly impact revenue and identify areas of improvement to encourage decision making based on real-time data.

Enrich your CRM continuously with up-to-date customer data

Feed your CRM and marketing softwares with the data collected from all touchpoints throughout the customer journey, and keep an up-to-date 360° view of your customers.

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Discover why the most successful businesses use MyFeelBack

Use case

How does Generation use the Voice of the Customer to improve the experience of its customers?

We didn’t know about that loss of revenue prior to using MyFeelBack and collecting the reasons for non-purchase. Only a few weeks were enough to open our eyes on the need to reorganize our marketing strategy around MyFeelBack. It’s a huge win!

Louis Brunet

Founder, Ode a la Rose

We didn’t know about that loss of revenue prior to using MyFeelBack and collecting the reasons for non-purchase. Only a few weeks were enough to open our eyes on the need to reorganize our marketing strategy around MyFeelBack. It’s a huge win!

Louis Brunet

Founder, Ode a la Rose

MyFeelBack offers the possibility to make clients commit at the end of the survey and to turn client data collection into a business opportunity, in addition to have become our unique solution for measuring satisfaction.

Romain Villain

Digital Transformation and Partnerships, Amaguiz

As a retailer, our greatest priority is to comply with the expectations of our customers. In this internet era, we are having success with MyFeelBack in the digitalization of our stores by improving our offerings and our customers’ experiences in real-time.

Céline Malgras

E-commerce Director, Degrenne

Integrated at every step of the customer's journey, MyFeelBack allows our teams to react in real time and to enrich our CRM tools, in order to offer an ever more pleasant and efficient shopping experience!

Bertrand Desage

Head of Innovation & Digital, Wereldhave

You'll love the impact we have on your business. Book your demo