The customer knowledge blog

dormant customer
April 18, 2017
Jerome Collomb
One of the best moments as a marketer or salesperson is converting a potential customer into a sale. But just as importantly as converting visitors into customers, marketers need to be on the lookout for making sure that customers stay customers.
April 13, 2017
Jerome Collomb
As a CRM Manager, it is your job to protect your company’s relationship with its customers. This means anticipating problems as well as effectively dealing with them when they do arise (which, inevitably, they will.) One of the best ways to do...
April 11, 2017
Jerome Collomb
Today marks the date where we unveil our new visual identity. Since the creation of MyFeelBack at the end of 2011, no changes had been made to our graphic charter, composed of the colours red and black. Today, we now feel the need to change our...
MacGyver Customer Experience
April 04, 2017
Jerome Collomb
MacGyver, the American secret agent able to solve complex problems without breaking a sweat. Always resourceful, he can find his way out of any jam using the tools at hand. Do you have what it takes to be the MacGyver of your business’s customer...

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