The MyFeelBack solution has allowed us to deploy, internally, a pertinent tool to gain customer feedback on the quality of our customer relations though a multiactivity/multichannel/multilingual perimeter. Client satisfaction management via these indicators has helped improve our practices, noticeable because the perceived quality (satisfaction) increased significantly.
Collect high-value customer insights
Smart Surveys let you trigger messages and questions to users and visitors based on who they are and what they do, ensuring record response rates and highly qualified information !
Keep your customer database continuously up-to-date
Create, target and deploy questionnaires on every touchpoint to collect feedback from your customers. Inject the collected data into your CRM and automatically build your customer base with original data !
Trigger ultra personalized marketing actions
Increase the relevance of your next marketing efforts and boost your conversion rates. Use the information collected to automatically launch ultra-targeted marketing campaigns to your customers, and boost your sales !
What our customer says
Customer Satisfaction Manager at Voyages-sncf.com
MyFeelBack plays nice with
Add voice of customer data directly into your existing CRM and marketing platforms such as Salesforce, Mailchimp or even your own proprietary system. Trigger actions when specific responses come in. Create support tickets, send emails, flag users, generate leads, and more...More details here >
Discover how 35000 successful businesses draw mesurable benefits from MyFeelBack
How Ode a la Rose increases daily sales by 3%?
Voyages-sncf.com automates the measurement of customer satisfaction
How Europa Organisation uses MyFeelBack Live! for their events?
78 lives dans 5 salles différentes et + de 45% de taux de réponses !